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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It comprises exhaustive info about all the actions that you can perform on that particular page. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge range of how-to videos describing how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our comprehensive Frequently Asked Questions section, which covers questions asked by actual individuals and offers real solutions. We frequently update our Frequently Asked Questions section with new questions & answers in order to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can get in touch with our excellent team of customer service technicians available 24/7/365 and ready to help you with any query. Each support ticket you send will be answered in less than 1 hour (the average support ticket response time is about 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 292222

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com